chat2go.net provides a secure chat framework that is easy to implement on any website.
- Of course on-line chatting
- customer can transfer chat to his or her mobile device
- chat can be continued on original device or mobile device or both
- chat can be transferred via email or SMS
- multiple people can join the conversation when referred to
- you get notified when a new chat has been initiated
- you can turn on SMS notification of new chats
- you can answer chats from a desktop or a mobile device
- multiple people can see the conversation and interject
- the person answering or interjecting is identified by their first name or alias
- You can produce standard usage reports - Custom Reports on request
- All communication is encrypted point to point.
- While a communication is in progress either side can make a copy of the conversation or transfer it to a lead processing system.
- If either side abandons the conversation, no record is kept.
- The only cookies are first name of customer, SMS Phone number, email and chat ID.
- A chat remains active as long as neither side has abandoned it.